Privacy Policy
Effective Date: August 20, 2026
Tech Medic Greenville (“Tech Medic,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, contact us, schedule service, or use our technology support services.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Email address
- Telephone number
- Business or company name
- Service address
- Appointment and scheduling information
- Information submitted through website forms
- Information about your computer, device, software, network, or technology issue
- Communications between you and Tech Medic
- Payment and transaction information
- Other information necessary to provide requested services
When providing technical support, customers may voluntarily provide Tech Medic with access to devices, accounts, systems, files, networks, or other information necessary to diagnose or resolve a technical issue.
Please do not provide passwords, financial information, Social Security numbers, or other highly sensitive information through an unsecured website form, text message, or email unless specifically requested through an appropriate secure method.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of visits
- General website usage information
We may use cookies, analytics tools, and similar technologies to understand website traffic, improve our website, and evaluate our marketing efforts.
3. How We Use Your Information
Tech Medic Greenville may use information we collect to:
- Respond to inquiries and service requests
- Schedule appointments
- Provide computer, technology, IT, or related services
- Diagnose and resolve technical problems
- Communicate regarding appointments or services
- Provide estimates, invoices, and payment information
- Maintain customer and service records
- Improve our website and customer experience
- Send service updates or marketing communications when permitted
- Prevent fraud, misuse, or security incidents
- Comply with applicable legal requirements
4. Text Messages and Communications
If you provide your telephone number, Tech Medic Greenville may use it to communicate with you regarding inquiries, appointments, service updates, estimates, or other matters related to your relationship with us.
Where required, marketing or promotional text messages will only be sent with appropriate consent.
Consent to receive marketing text messages is not a condition of purchasing goods or services. Message and data rates may apply. Message frequency may vary.
You may opt out of marketing text messages by replying STOP. You may reply HELP for assistance.
We do not sell or share mobile telephone numbers or SMS consent information with third parties for their independent marketing purposes.
5. How We Share Information
We do not sell your personal information.
We may disclose information to trusted service providers that assist us in operating our business, such as:
- Website hosting providers
- Scheduling or CRM providers
- Payment processors
- Email and communications providers
- IT and software providers
- Analytics providers
- Professional advisors
These providers may receive information only as reasonably necessary to perform services on our behalf.
We may also disclose information when required by law, court order, subpoena, governmental request, or when reasonably necessary to protect Tech Medic Greenville, our customers, or others.
6. Technical Support and Access to Customer Devices
Certain services may require access to a customer’s computer, mobile device, network, software, account, or other technology.
Customers are responsible for maintaining appropriate backups of important information before service begins.
Tech Medic Greenville will use access provided by customers for the purpose of performing the requested service and other purposes reasonably necessary to provide, secure, document, or support that service.
Customers should remove or secure highly sensitive information that is unrelated to the requested service whenever reasonably possible.
7. Payment Information
Payments may be processed through third-party payment processors. Tech Medic Greenville may not directly store complete credit or debit card information when payments are processed by a third-party provider.
Payment providers maintain their own privacy and security practices.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information under our control.
However, no website, electronic communication, remote connection, computer system, or method of electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
9. Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, meet legal obligations, and protect our legitimate business interests.
10. Third-Party Websites
Our website may contain links to third-party websites or services. Tech Medic Greenville is not responsible for the privacy practices, security, or content of third-party websites.
We encourage users to review the privacy policies of third-party services before providing personal information.
11. Children’s Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information online from children under 13.
If we learn that information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
12. Your Choices
You may contact us to request that we:
- Update or correct information we maintain about you
- Remove you from marketing communications
- Answer questions about how your information is handled
Certain information may need to be retained for legitimate business, contractual, tax, accounting, security, or legal purposes.
13. Changes to This Privacy Policy
Tech Medic Greenville may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Your continued use of our website or services following an update constitutes acknowledgment of the revised policy to the extent permitted by applicable law.
14. Contact Us
Questions regarding this Privacy Policy may be directed to:
Tech Medic Greenville
Greenville, South Carolina
Phone: 864-704-9925
Email: david@techmedicgvl.com
Website: https://techmedicgvl.com/